Warranty Information

GENERAL GUIDLINES

• If a device develops a fault within the warranty period the customer is required to inform us and book a return via our website www.phonebot.ae or by calling us at +971 52 331 0406.

• Battery performance is guaranteed by OEM standards for models up to two years old. We offer 30 day replacement warranty for models older than two years. For example iPhone 7 released in September 2016 will have a battery warranty period for up to 30 days from the date of purchase Whereas iPhone X released in November 2018 will have a battery warranty period as per the product listing (Usually 12 months for "Grade A" and "Like New" products).

• Items damaged internally or externally by the customer are not covered under warranty. Including water damaged or screen shattered devices.

• A device is replaced or refunded as per the customer's choice only if it turns out to be blocked.

• An item is only replaced with another similar device subject to availability (if the device is not available within 15 days we will proceed to refund).

• If a device is deemed irreparable by our technicians we will proceed with a replacement only.

• At this stage we do not offer any courtesy phones for devices sent under warranty.

• We do not guarantee data protection for devices being repaired you are highly advised to back up your device on a regular basis especially before sending it to us. Phonebot AE does not take responsibility for any data loss. Moreover, Phonebot AE does not create a backup of your data in our systems.

• All refunds are processed within 7 working days after receiving and verifying the product.

• All replacements are processed within 7 working days after receiving and verifying the product subject product availability. In case a suitable replacement isn't available we will contact you with the best options.

• In case of replacement with a different product please call +971 52 331 0406 and one of our staff will assist you.

• Please make sure that you make a backup of your data before sending the phones to us.

• All iOS device batteries that are under 79% capacity are replaced.

• For all delivery-related issues, including complaints about damaged items, customers are required to notify Phonebot AE within 24 hours of receiving the parcel. Claims submitted after this 24-hour window will not be accepted or entertained, irrespective of whether the parcel has transit cover.

• By proceeding to purchase from our website you agree to warranty guidelines.