Terms & Conditions

Terms & Conditions

Welcome to the Phonebot AE online store. If you continue to browse and use this store, you are agreeing to comply with and be bound by the following terms and conditions of use and the privacy policy found at the bottom of our home page under "Privacy Policy". The terms "Phonebot", "Phonebot AE", "Phonebot.ae",  "PHONEBOT AE MOBILE PHONES & ACCESSORIES TRADING CO. L.L.C", "us", "we" or "Website" refers to the online store - Phonebot.ae. The term "Buyer" refers to the individual or organization that buys or agrees to buy products and/or services from us.

"Phonebot AE is an independent dealer in mobile and telecommunication products. In publishing the advertisement, Phonebot AE does not represent that it has any authorized dealership relationships with any company"

Manufacturers warranty

Warranty may differ from device to device for same models. In these cases it is suggested for the customer to take the device directly to manufacturer. Devices with manufacturer's warranty will be sent to the manufacturer which may result in a wait time of 3 to 4 weeks. Please note taking the device to the manufacturer directly would cut wait times significantly.

Disclaimers

PHONEBOT AE DOES NOT PROMISE THAT THE SITE OR ANY CONTENT, SERVICE OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE AND ITS CONTENT ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. PHONEBOT AE CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. PHONEBOT AE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PHONEBOT AE DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND/OR ANY PHONEBOT AE SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST PHONEBOT AE FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

Phonebot AE reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under United Arab Emirates and other copyright laws, and is the property of Name: PHONEBOT AE MOBILE PHONES & ACCESSORIES TRADING CO. L.L.C. The collective work includes works that are licensed to Name: PHONEBOT AE MOBILE PHONES & ACCESSORIES TRADING CO. L.L.C. Copyright 2023, Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Name: Phonebot AE products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Name: Phonebot AE Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Name: Phonebot AE. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Third Party Link Content

Links to third party content have been provided in good faith for the purpose of providing further and useful information to our site visitors and do not indicate, expressly or implied, any endorsement by us of the sites or the information, products or services provided at those sites

Logos & Trademarks

Logos and Trademarks appearing on this website belong to their respective owners. Their display on this site is for information purposes only and does not indicate, explicitly or implied, of any association between Phonebot AE and the logo and/or trademark owner.

STOCK

All mobile phones are purchased from Authorized suppliers World Wide. A range of mobile phone for sale on our website may include network software, settings or shortcuts that the service provider has preloaded on the mobile phone. This software will not affect the performance of the mobile phone with any other carrier and in most cases can be changed or switched off through the settings on your mobile phone. This software does not mean the Mobile Phone is Locked. If we are advertising the phone as outright unlocked it will accept any compatible sim card

1. Conditions

1.1. Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.

1.2. These Terms and Conditions shall apply to all contracts for the Provision of Products and Services by us to the Buyer and shall prevail over any other documentation or communication from the Buyer.

1.3. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier.

1.4. Any complaints should be addressed to our email: support@phonebot.ae

2. Orders

2.1. All orders for Products or Services shall be deemed to be an offer by the Buyer to purchase Services pursuant to these Terms and Conditions and are subject to our acceptance. We may choose not to accept an order for any reason.

2.2. Change of mind can only be redeemed once per order.

2.3. Change of Mind Policy: Under our 7 Days Change of Mind Policy, there is no restocking fee for returns. These fees are waived to ensure a smooth and convenient return process, maintaining our commitment to providing high-quality products and services.

3. Price and Payment

3.1. The price of the Services shall be that what is displayed on the Website.

3.2. Payments can be made via PayTab

3.3. Payment must be made without deduction.

3.4. Where applicable, if any payment is not paid on time or any payment is rejected or refused, the amount pending will be treated as overdue and we will be entitled immediately to cease or suspend the provision of the relevant Product or Service until payment has been received.

4. Goods in Transit

4.1. Phonebot AE cannot be held responsible for loss, damage or delays whilst your item is in transit. However, if a problem occurs we are happy to help you make a claim to the courier company.

4.2 Phonebot AE will not provide a tracking number for items that have "FREE" delivery &/or are less than AED299 in combined value of the order

4.3 Phonebot AE may choose to send the purchased product, at its own discretion, via a courier company other than Aramex

4.4 All electronic products are delivered via email ONLY

4.5 Phonebot AE "Aramex" does not include any kind of insurance

4.6 Phonebot AE "Aramex" includes AED100 inusrance for "loss in transit" claims. Phonebot AE shall not be liable for any further damages and the buyer waives it rights to claim for damages over AED100 in case the product is lost in transit. Clause 4.6 is applicable where it does not interfere with United Arab Emirates laws and business regulations.

5. Warranty on Repairs

5.1. We offer a 30 day warranty on all repairs, unless otherwise stated.

6. General

6.1. We reserve the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. We shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

6.2. We reserve the right to withdraw any Products or Services from the Website at any time.

6.3. We shall not be liable to anyone for withdrawing the Products or Services from the Website or for refusing to process an order.

6.4. We shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire or failure of any communications, telecommunications or computer system, and the we shall be entitled to a reasonable extension of our obligations.

7. Limitation of Liability

7.1. Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by us the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Products/Services and we shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatsoever.

7.2. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our agents or employees.

7.3. In no event shall we be liable for any special, punitive, lost profits, direct, indirect, incidental, exemplary or consequential damages, or any damages whatsoever, whether in an action under contract, warranty, tort, or any other legal obligation, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. Due to laws in particular jurisdictions do not allow limitations on how long an implied warranty lasts or exclusion of limitation of liability for some damages, the above limitations may not apply to you. Users of any product and services sold by us agree that we are not liable for any illegal conducts involving the use of those products and services.

8. Severance

8.1. If any term or provision of these Terms and Conditions is held invalid, illegal or enforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions thereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or enforceable provision eliminated.

9. Changes to Terms and Conditions

9.1. We shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

10. Disputes

We try our level best to resolve customer complaints and take feedback on board.

If you disagree with any of the above Basic Terms and Conditions, please do not buy as a binding contract will come to effect after you purchase and complete payment.