Thank you for shopping with Phonebot AE.
We strive to ensure you are satisfied with your purchase. However, if you are not completely happy, our return and refund policy outlines the process for returns, replacements, and refunds.

Interpretation and Definitions

• Company: PHONEBOT MOBILE PHONES & ACCESSORIES TRADING CO. L.L.C Office No: 707, 7th Floor, Rashid Al Rashid Alta Building Near Clock-Tower Roundabout, Alrigga, Deira, Dubai, United Arab Emirates.
• Goods: Items offered for sale on our website.
• Orders: A request by you to purchase goods from Phonebot AE.
• Website: Refers to our online platformPhonebot AE.
• You: The individual or legal entity accessing or using the website for purchasing goods.
  
  

Return and Refund Conditions

1. 7 Days Change of Mind Policy
   You are entitled to return your product within 7 days of receiving it without providing a reason, as long as the product is in its original packaging and condition.
   
   
2. Return Eligibility
   To be eligible for a return, ensure the following:
• The goods were purchased within the last 7 days.
• The goods are in original packaging, with no damage or excessive wear.
  
  
3. Non-returnable Items:
• Brand-new items are non-refundable.
• Goods that are customized or personalized.
• Goods not suitable for return due to health protection or hygiene reasons if unsealed.
• Goods inseparably mixed with other items post-delivery.
  
  

Return Process

You can initiate a return by contacting us at:

• Email: support@phonebot.ae
• Phone: +971 52 331 0406
• Website: Returns Page

Upon approval, we will provide instructions for shipping the item back. Note that you are responsible for the cost and risk of returning the goods.

Refunds

Once your return is received and inspected, we will notify you of the status. If approved, a refund will be issued via your original payment method within 7 days.

Replacement Policy

You may request a replacement within 7 days from the date of delivery if:

• Product is physically damaged: An unboxing video and photos showing the damage are required.
• Missing parts or accessories: If the package is incomplete.
• Wrong item received: If the delivered product is different from your order.
• Defective product: If the product is not working as intended, provide sufficient proof, such as an unboxing video.

Warranty and Functional Issues

We provide up to 12 months warranty on all refurbished products. The warranty covers:

• Functional defects or issues with the device.
• Battery issues (e.g., in iPhones, if the battery drain exceeds 3% after taking 500 photos in burst mode).

Exceptions to Warranty:

• Damage caused by unauthorized repairs, exposure to moisture or extreme temperatures, or use of non-original accessories (e.g., chargers).

Contact Us

For further queries or support with returns, replacements, or warranty claims, contact us at:

• Email: support@phonebot.ae
• Phone: +971 52 331 0406