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    Did the fault develop within 7 days of receiving the product?
     
    Is the fault related to charging cable or adapter (accessory)?
     
    Is the fault caused by accidental damage?
     

    Please acknowledge to proceed:

    Product is being returned within 7 days of purchase.

    Product is in the same condition as received.

    Return postage reimbursement is not covered under this policy.

    Product will be packed securely (the way it was received.) with signature on delivery.

    Product being returned with all accessories included, if not Phonebot will charge the cost of unreturned accessories.*

    This field is required

    * Upto AED 40

    Was the package damaged when you received it?
     

    Kindly upload few pictures of the package

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    Kindly upload few pictures of the device

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    Back

    I understand and agree to the following:

    • I understand that all personal data and iCloud or Google account will be removed before sending the product. If the phone does not switch on then I agree that a technician will fix and turn it on and might need my iCloud info to remove the account from the device in case its being returned for a refund.
    • The device will be packed securely and sent with signature on delivery option
    • If the device is lost in transit, Phonebot will not be held liable for it.
    • If the device is damaged in transit due to lack of secure packaging then Phonebot AE can refuse the claim.
    • If the device turns out to be iCloud or Google account locked, Phonebot reserves the right to return the device without fixing it and without reimbursing return shipping.
    • If the fault/claim turns out to be false (due to accidental damage or whatsoever), Phonebot will not reimburse return shipping as the device is out of warranty. Moreover, Phonebot will offer subsidised repair quote for out of warranty repairs, acceptance of which will be at your discretion. If you choose to reject it, the device will be returned to you as is.
    • If you have damaged the device (whether its the back, or the screen etc) the device is deemed out of warranty. Any faults which are not associated with the broken part cannot be claimed under warranty. For eg. a broken screen device has a faulty charge port. The charging port cannot be claimed to be fixed under warranty.
    • If a device cannot be fixed under warranty, then a replacement will be offered. If a replacement isn't available or only under special circumstances a full refund will be considered.
    • If a broken device sent for "out of warranty repairs", cannot be fixed, then it is not eligible for a full refund.
    • If no proof of damaged packaging is available, Phonebot reserves the right to reject the claim and offer an alternate solution.
    • Based on the information provided, your return has been partially approved. Refund processing will commence once the device is received and inspected.

    • I understand that all personal data and iCloud or Google account will be removed before sending the product. If the phone does not switch on then I agree that a technician will fix and turn it on and might need my iCloud info to remove the account from the device in case its being returned for a refund.
    • The device will be packed securely and sent with signature on delivery option
    • If the device is lost in transit, Phonebot will not be held liable for it.
    • If the device is damaged in transit due to lack of secure packaging then Phonebot AE can refuse the claim.
    • If the device turns out to be iCloud or Google account locked, Phonebot reserves the right to return the device without fixing it and without reimbursing return shipping.
    • If the fault/claim turns out to be false (due to accidental damage or whatsoever), Phonebot will not reimburse return shipping as the device is out of warranty. Moreover, Phonebot will offer subsidised repair quote for out of warranty repairs, acceptance of which will be at your discretion. If you choose to reject it, the device will be returned to you as is.
    • If you have damaged the device (whether its the back, or the screen etc) the device is deemed out of warranty. Any faults which are not associated with the broken part cannot be claimed under warranty. For eg. a broken screen device has a faulty charge port. The charging port cannot be claimed to be fixed under warranty.
    • If a device cannot be fixed under warranty, then a replacement will be offered. If a replacement isn't available or only under special circumstances a full refund will be considered.
    • If a broken device sent for "out of warranty repairs", cannot be fixed, then it is not eligible for a full refund.
    • If no proof of damaged packaging is available, Phonebot reserves the right to reject the claim and offer an alternate solution.
    • Based on the information provided, your return has been partially approved. Refund processing will commence once the device is received and inspected.

    • The device will be packed securely and sent with signature on delivery option
    • If the device is lost in transit, Phonebot will not be held liable for it.
    • If the device is damaged in transit due to lack of secure packaging then Phonebot AE can refuse the claim.
    • If the device turns out to be iCloud or Google account locked, Phonebot reserves the right to return the device without fixing it and without reimbursing return shipping.
    • If the fault/claim turns out to be false (due to accidental damage or whatsoever), Phonebot will not reimburse return shipping as the device is out of warranty. Moreover, Phonebot will offer subsidised repair quote for out of warranty repairs, acceptance of which will be at your discretion. If you choose to reject it, the device will be returned to you as is.
    • If you have damaged the device (whether its the back, or the screen etc) the device is deemed out of warranty. Any faults which are not associated with the broken part cannot be claimed under warranty. For eg. a broken screen device has a faulty charge port. The charging port cannot be claimed to be fixed under warranty.
    • If a device cannot be fixed under warranty, then a replacement will be offered. If a replacement isn't available or only under special circumstances a full refund will be considered.
    • If a broken device sent for "out of warranty repairs", cannot be fixed, then it is not eligible for a full refund.
    • If no proof of damaged packaging is available, Phonebot reserves the right to reject the claim and offer an alternate solution.
    • Based on the information provided, your return has been partially approved. Refund processing will commence once the device is received and inspected.

    • The device will be packed securely and sent with signature on delivery option
    • If the device is lost in transit, Phonebot will not be held liable for it.
    • If the device is damaged in transit due to lack of secure packaging then Phonebot AE can refuse the claim.
    • If the device turns out to be iCloud or Google account locked, Phonebot reserves the right to return the device without fixing it and without reimbursing return shipping.
    • If the fault/claim turns out to be false (due to accidental damage or whatsoever), Phonebot will not reimburse return shipping as the device is out of warranty. Moreover, Phonebot will offer subsidised repair quote for out of warranty repairs, acceptance of which will be at your discretion. If you choose to reject it, the device will be returned to you as is.
    • If you have damaged the device (whether its the back, or the screen etc) the device is deemed out of warranty. Any faults which are not associated with the broken part cannot be claimed under warranty. For eg. a broken screen device has a faulty charge port. The charging port cannot be claimed to be fixed under warranty.
    • If a device cannot be fixed under warranty, then a replacement will be offered. If a replacement isn't available or only under special circumstances a full refund will be considered.
    • If a broken device sent for "out of warranty repairs", cannot be fixed, then it is not eligible for a full refund.
    • If no proof of damaged packaging is available, Phonebot reserves the right to reject the claim and offer an alternate solution.
    • Based on the information provided, your return has been partially approved. Refund processing will commence once the device is received and inspected.