Yes, you can change your selection before the order is picked up for dispatch, if a customer wants any amendments then it needs to be notified within 24 hours of ordering otherwise it will be shipped as per the initial order info.

Currently, Phonebot AE operates as an online store only, and we do not have a physical store yet. However, you can browse and purchase all available phones directly through our website. Our stock is updated regularly, but we recommend contacting our Customer Service team if you'd like to confirm the availability of a specific device before placing an order. We're here to ensure a smooth shopping experience!

Our refurbished devices' network is always unlocked, and you can easily use them anywhere in United Arab Emirates. In addition, we source most of our products from the local United Arab Emirates's market and the international one.

We allow you to change the address within 24 hours of ordering. Otherwise, the product will be sent to another place. Phonebot AE will not cater to the losses. Therefore, any address amendments should be done early to avoid device losses.

It is challenging to send photographs of every device to all our customers. However, we advise all our customers to take advantage of the 7-day return policy if they are unsatisfied with the product.

Yes. Phonebot AE stocks new devices with a 24-month warranty and a sealed box.

Of course. Our refurbished products are originally pre-owned, and they are fully functional. In addition, our company uses manual checkpoints and third-party testing software for OEM compliance. These checkpoints mean that the device is as good as new. Our aim is to ensure that you get excellent service.

At Phonebot AE, we have new phones, personal computers, smartwatches, tablets & accessories. In addition, we have preloved phones, computers, and tablets that have been refurbished. They are as good as new ones and offer you the best services.

Our company offers the best price for your gadgets. In the same spirit, we offer brand-new phones and refurbished ones. We acquire the devices from professional and legitimate vendors. In addition, we deal with devices acquired from their original owners through consensus.

Our customer service team is available and takes calls between 09:00 a.m. to 09:00 p.m. You can also reach us via WhatsApp at +971 55 709 6816. Alternatively, if you send an email, we will reply within the shortest time possible.

Phonebot AE is not originally from the UAE. The company was founded in Australia in 2012. In 2023, we expanded our services to the United Arab Emirates through our online platform. Our goal is to offer sustainable products by recycling and refurbishing gently used devices, helping to reduce electronic waste.

If your address changes, please get in touch with us as soon as possible to update your contact details. You can reach us by calling +971557096816 during business hours, and one of our friendly team members will be happy to assist you. Alternatively, you can reply to the order confirmation email with the changes that you want to be implemented on your order.

You can always return the device back if it's delivered faulty or does not meet your expectation but make sure that this all happens in the first 7 days of the delivery of your order. After 7 days, the device is covered for basic, mechanical, and electrical failures in which we fix or replace the item under our warranty.

Our warranty will cover you for basic, electrical, and mechanical failures unless the phone is damaged. If the device fails, you can email us at support@phonebot.ae or open a Return Request from our website. We will ask you some basic questions to help you troubleshoot the product and approve your claim. If a returned item arrives physically damaged or is found to have contact with a liquid, then it's returned to the customer as it is.

For warranty time periods please check individual products and their warranty guidelines

If a device develops a fault within the warranty period, the customer must inform us and book a return via our returns page or call us at +971 55 709 6816. You can also reach out to us through WhatsApp.

All replacements are processed within 1-3 working days after receiving and verifying the product subject to product availability. In case a suitable replacement isn’t available we will contact you with the best options

Orders are refunded back within 7 business days after completing a physical assessment and verifying that the device is cleaned from any sort of association with the last owner's info.

We have a comprehensive warranty that can cover our customers in the event of a faulty device. If the customer finds a device to be faulty within the change-of-mind window, i.e. the first 7 days from delivery, we can refund or replace the device without asking any questions.
If more than seven days have passed and the device turns out to be faulty or starts acting up, it will be recalled for repairs under warranty. When you send the parcel back to us, the phone will undergo an audit to check for any physical damages. Once the audit is complete and the device is confirmed to be faulty, our team will start the repair process, ship it back to you, and share the tracking details. If we are unable to repair the product, we will replace it within a reasonable timeframe. If a suitable replacement is not available, we will contact you to discuss the best options.

If the product is faulty, you can request a refund or replacement within the first 7 days of receiving the product under our 7-day change of mind policy. After the 7-day period, the product is still covered under the warranty provided, and we will offer repair or replacement as part of the warranty guarantee. Repairs are completed within 10 working days, and if we are unable to repair the product, a replacement will be arranged within a reasonable timeframe.

Generally, the returned product is only replaced with a similar/comparable replacement device subject to availability (if the device is not available within 15 days we will proceed to refund).

The warranty period begins on the date of purchase, which is a standard practice among retailers.

Please note that our 7 days Change of Mind policy is only applicable to products that are Open Box, Like New, A-Grade and B-Grade. This policy does not apply to brand-new products and accessories.

Every type of transaction is secured with such renowned payment partners who are accepted worldwide. We also use 3D Secure and have an SSL security certificate.

We accept Visa, Mastercard, and American Express as methods of payment.

Our company offers free shipping for orders of AED 299 or above within the United Arab Emirates. The dispatch time is typically 1-2 days, and most deliveries are completed within 1-3 days. All products are shipped through Aramex, and you will receive an automated notification with tracking details, including your tracking number and tracking link.

Phonebot AE always chooses the shipping carrier for every order very wisely. All the parcels are shipped with good faith to serve the community in the best possible way. However, just in case any parcel shipped out from our side gets lost or damaged in transit then the customer has to bear the charges for that or the customer can also buy a AED 8 transit cover from us that will ensure the compensation for any sort of damages or lost scenario of the parcels

We currently ship to customers within UAE only.

We will send you a tracking ID via email when we receive it from our delivery service providers.