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Get to know us…
Back in 2012, we established Phonebot with a clear goal: to reduce the carbon footprint by extending the life of smartphones through expert refurbishment. By giving gently used devices a second chance, we offer top-quality, pre-owned smartphones from leading brands like Apple, Samsung and more, so you don’t need to buy new every time.
In 2023, we expanded our reach to the UAE, with the launch of our dedicated online platform. This website now brings the same premium-quality refurbished smartphones and excellent customer service we’re known for in Australia, to the Middle East market. We aim to provide affordable, eco-friendly tech solutions tailored to the needs of UAE customers.
While our operations started in Australia, our online platform in Dubai marks a significant step in making refurbished smartphones accessible across the region. Whether you're in Australia or UAE, our commitment remains the same: reducing electronic waste while offering top-tier refurbished devices at competitive prices.
Our highly trained team ensures that each device goes through a rigorous refurbishing process, so you can trust Phonebot for quality and reliability, no matter where you are shopping from.
Customer-centric
High quality
At Phonebot, we value product quality, range of products, super fast delivery, low prices and customer satisfaction. This is why our products are made to go through state of the art testing processes to ensure product quality. All of our devices are tested manually and via third party software to ensure OEM compliance. This is a core procedure in our company in order to keep up with the substantial growth and demand for quality products and customer satisfaction. After all, consumer partnership can never be complete without maintaining consistent and reliable product quality.
Affordable
Our product pricing is aimed at being wallet friendly. We accomplish this by keeping an eye out on prices of similar products on large marketplaces like ebay and amazon. We also keep the prices down by squeezing every bit of value in our supply chain. So, when you make a purchase here at Phonebot, you're guaranteed to score a great deal no matter what time of the year.
Variety and Pricing
We understand how online markets have become a competitive battleground in the current day and age of the digital economy, particularly in the consumer electronics industry.
Get the Finest Selection
To prioritize our customers, we offer a diverse selection of smart devices from top brands like Apple, Samsung, Sony, and Google. Our catalog includes the latest smartphones, tablets, smartwatches, and a wide range of quality accessories to complement your purchase.
Our refurbished devices undergo meticulous inspection and grading. Many of them are either change-of-mind returns or ex-demo devices, requiring minimal repairs like a screen or battery replacement. Each device is carefully refurbished to ensure you enjoy a phone that looks and feels new, at a fraction of the original price.
Since our launch in the UAE, we’ve brought the same high-quality refurbished smartphones and excellent customer service that our Australian customers know and love to the Middle East market. Our presence here allows us to serve a broader audience, ensuring more people benefit from affordable, top-quality tech solutions.
At Phonebot, our goal is to provide the best value, making modern technology accessible to everyone, not just the affluent, but also the general working population through cost-effective pricing.
Explore our collection and experience the perfect balance of quality and affordability today!
Our products are sourced through semi government agencies as well as private organisations at a market based pricing model.
Product Sourcing
Most of our stocks are sourced from Australia. While certain stocks are imported from other countries like UK and the US, the process of procurement largely depends on the price as well as a number of local factors including demand, seasonal cycle and obsolescence.
Hand-picked Items
We perform strict inspection at every step of our product assessment. The items we procure are carefully hand-picked, hence some products that do not reach a certain quality benchmark are rejected. Our month end "faulty and returns" data is collated to verify an industry leading fault rate of less than 5%.
Majority of the items that we procure from various organizations have had only minimal use, largely due to the fact that they were provided as secondary phones to staff members by the organization. Thus, all of our phones are in great shape and once refurbished, they are as good as new.
Honest Product Classification
Grading
We offer 4 levels of device grading:
- Open Box
- Like New
- A-Grade
- B-Grade
Our devices are graded to fit a range of budgets. Whether you’re looking to spend top AED or shop within a tighter budget, we provide a variety of options to match your needs or even exceed your expectations.
Learn more about our grading system on our (grading page) .
Impressive warranty
We want you to think of Phonebot as a lifelong friend you can trust. We believe that nothing beats building lasting relationships based on honesty and trust. That’s why when you purchase one of our refurbished devices, we offer a warranty that ranges from 1 to 24 months, depending on the product. Each listing displays the warranty period, and if you ever have any questions, our team is just a call away.
Our devices are graded to meet tightest budgets. Whether you wish to spend top AED or shop within a tight budget, we can offer you variety of devices to match your budget or even beat it.
Environment and Community Concern
Carbon Footprint:
As a company that promotes product sustainability, we urge you to take the step in being more eco-conscious by making sustainable purchase decisions. Did you know that every time a smartphone is manufactured it emits 16kg of CO2? It also requires approx 60 key materials that are mined across countries like Africa and China that negatively impact the social and economic aspects of these countries, not to mention the carbon footprint generated during distribution. We are here to offer you a chance to make a sustainable decision that doesn't costs the environment.
Prioritizing Health & Safety:
At Phonebot, your health and safety remain our top priority. All of our refurbished devices are thoroughly sanitized using industrial-grade disinfectants before shipment, ensuring they are as clean as they are reliable. Our team follows stringent hygiene protocols to maintain the highest standards of cleanliness for your peace of mind.
In addition to promoting eco-conscious technology, we strive to create a safe shopping experience, whether you're buying online or receiving your order at home.
To put your mind and safety at ease, we sanities all of our handsets and other devices prior to shipment using industrial-grade disinfectants.
Multi-channel Experience
We know life can get busy, so our goal is to make your experience as convenient as possible.
Multichannel Support
Need help with your phone but can't find the time to figure it out? No problem! Our online support is available to assist you. You can message us on WhatsApp, and we’ll get back to you in no time!
You can also call us at +971 52 331 0406 during our service hours:
- Monday to Thursday and Saturday: 12 PM to 11 PM
- Friday: 3 PM to 11 PM
If you'd like more details, visit our Contact Us. Prefer email? No worries, just submit your concern to our Complaints, and our team will resolve your issue as quickly as possible.
Seamless Shopping Experience
At Phonebot, we believe that shopping should be an exciting and hassle-free experience. That’s why we leverage innovative technologies to ensure a smooth shopping journey for our customers.
Our ecommerce platform is built on a highly customized and robust version of OpenCart, allowing us to maintain a central inventory catalog across multiple distribution channels. This setup ensures that products are readily available within 2-3 hours of receiving stock from suppliers. We have a highly trained pre-purchase, post-purchase, and support team available 9 hours a day, 6 days a week, to provide reliable and satisfactory customer service.
Multiple Payment Options
We understand that our customers use different payment modes, which is why we’ve partnered with some of the most reliable providers across the United Arab Emirates, such as PayTabs and credit card processing, to offer you flexible and secure payment methods.
Fast Delivery
We know you're eager to receive your order, so we ensure timely delivery of your purchase. For orders of AED 299 or above, we provide free delivery. Most of our parcels arrive at your address within 1-3 days. To ensure consistent and fast service, we’ve partnered with some of the best courier companies in the UAE, including Aramex.
Free Delivery
Enjoy free delivery on all orders of AED 299 or above! Most of our parcels arrive at your address within 1-3 days.
